BSOD Insight User Guide

Overview

This DEX Pack Lite displays information about blue screen (BSOD) events discovered in the environment.

How This Feature Helps You

The BSOD Insight DEX Pack is a diagnostic tool designed to help IT teams monitor, analyze, and resolve Blue Screen of Death (BSOD) events across their environment. Here are the key benefits:

Comprehensive BSOD Monitoring: Displays all BSOD events detected in the environment, including the error name, code, number of occurrences, and affected systems.

Root Cause Analysis: Provides detailed information for each BSOD, including links to Microsoft documentation for further context and troubleshooting.

System-Level Insights

  • Shows which systems experienced specific BSODs, how often, and when the first and last occurrences happened.

  • Helps identify patterns or recurring issues tied to specific hardware models or configurations.

Drill-Down Capabilities

  • Allows users to click into a BSOD event to view detailed parameters (in decimal or hexadecimal) and system-specific data.

  • Enables targeted troubleshooting and remediation.

Group Filtering: Lets IT teams filter data by system groups (departments, locations) to focus on specific segments of the organization.

Improved Uptime and Stability: By identifying and addressing BSOD trends, organizations can reduce system crashes and improve overall endpoint reliability.

BSOD Summary

In the Group field, you can select a group by which to limit the data that appears in the other sections on the page. The default for Group is All Systems.

The BSOD Summary section displays the name, code, number of occurrences, number of systems affected, and description of each BSOD event. In the BSOD Name column, you can click each name to open a Microsoft article about the BSOD.

NOTE: The BSOD Names and Descriptions that appear in this section are defined by Microsoft.

Click any BSOD row to populate the Selected BSOD Details section of the page with information about that BSOD.

Selected BSOD Details

This section displays details about systems that experienced the BSOD that you selected in the BSOD Summary section.

For each system that experienced the BSOD, you see the model of the system, the number of occurrences of the BSOD, the date of the first occurrence, and the date of the last occurrence.

Click any system row to populate the Selected System and BSOD Details section of the page with information about that system and BSOD.

Selected System and BSOD Details

This section displays details about the BSOD event occurrences for the system that you selected in the Selected BSOD Details section. For the system that you selected, you see every occurrence of the BSOD, including the date of the first occurrence, the date of the last occurrence, and BSOD parameters as decimal or hexadecimal values.